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How bet24 Handles Your Personal Data

Your privacy matters to us at bet24, and this policy sets out exactly what data we collect when you open an account, how we store it, and the…

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What Data We Collect and Why

bet24 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on bet24, we collect identifiers such as your name, email address, phone number, and date of birth to verify your identity and process transactions. Payment activity through UPI, Paytm, and PhonePe is logged to reconcile deposits and withdrawals on your account

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wallet. We also collect device and browsing data — IP address, browser type, session duration — to detect fraudulent access and keep your account secure. Any information you provide through our support channels is stored for as long as it is needed to resolve your query,
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then archived according to our retention schedule. Access to this data is limited to authorised team members and essential service providers operating under confidentiality agreements. Use of this platform depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of the data we hold on you, ask us to correct an error, or raise a concern about how your information has been handled, our…

Email Privacy Team Send a written data request to our dedicated privacy address. Include your registered email and the nature of your request so we can locate your account and respond with full details within 72 business hours.

Live Chat Support Our in-platform live chat is available around the clock. If your query is urgent — such as suspected unauthorised access — chat is the fastest route to our security and privacy desk for immediate account review.

Help Centre Ticket Submit a formal help-centre ticket for data correction or deletion requests. Tickets are tracked with a reference number so you can follow the status of your request at any stage of the process.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security across every part of your account — from how cookies track your session to how long we keep your payment history after an account is closed.

Cookie Practice

We use session cookies to keep you logged in and analytics cookies to understand how our lobby pages load. You can disable non-essential cookies from your browser settings at any time without losing account access.

Encrypted Connections

All data moving between your device and our servers travels over TLS-encrypted connections. This applies to account login, UPI deposit initiation, and withdrawal requests so credentials are never exposed in transit.

Retention Schedule

Account data is retained for as long as your account is active plus a statutory period required under applicable law. Once that period ends, identifiable records are deleted or anonymised from our production databases.

Third-Party Access

Payment processors handling UPI, Paytm, and PhonePe transactions receive only the minimum data required to complete a transfer. No marketing companies receive your personal data without your explicit separate consent.

Your Correction Rights

If any detail on your account — name, address, phone number — is inaccurate, you can request a correction through the help centre. We verify the change against your original identity documents and update records within five business days.

Breach Notification

In the unlikely event of a data security incident affecting your account, we will notify you by registered email within the timeframe required by applicable law and outline the steps taken to contain the issue.

Your Privacy Questions Answered

Below are the questions we hear most often about how bet24 manages personal data, what rights you hold under applicable law, and how to act on those rights quickly through our support team.

We collect your name, email, phone number, and date of birth for identity verification. We also log device data and payment references from UPI, Paytm, or PhonePe transactions to keep your account wallet accurate and secure.

Yes. Send a data access request to our privacy email or raise a help-centre ticket. We will compile and deliver a readable copy of your personal data within the timeframe required by applicable law, usually within 30 days.

We do not sell or share your personal data with advertisers. Payment processors and identity-verification providers receive only the minimum data needed for their specific function and operate under confidentiality agreements with us.

We retain account records for the statutory period required under applicable law after closure. Once that period expires, personally identifiable data is deleted from active systems or anonymised so it can no longer be traced back to you.

Submit a correction request through the help-centre ticket system. Attach supporting identity documents and we will update your account details within five business days and send a confirmation to your registered email address.

We use essential cookies for login sessions and optional analytics cookies to see how pages load. You can disable analytics cookies in your browser settings at any time; your account will continue working normally without them.

Reach our privacy team via the dedicated privacy email or 24-hour live chat. If you are unsatisfied with our response, you retain the right to escalate to the relevant data-protection authority that has jurisdiction where you are located.

How bet24 Handles Your Personal Data

Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Cookie Practice

Encrypted Connections

Retention Schedule

Third-Party Access

Your Correction Rights

Breach Notification

Your Privacy Questions Answered

01 What personal data does bet24 collect when I open an account?

02 Can I request a full copy of the data bet24 holds on me?

03 Does bet24 share my data with advertisers or marketing companies?

04 How long does bet24 keep my data after I close my account?

05 How can I correct inaccurate information on my account?

06 What cookies does bet24 use and can I turn them off?

07 Who do I contact if I believe my privacy rights have been violated?

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